The
Risk Avert portal records, tracks, manages and reports all complaints and claims, providing
valuable information on liabilities and trends.
> 24/7/365
confidential helplines, websites and mail services
collect complaint and claim information
> Reported
issues are immediately recorded in our case
management system allowing organisations to prioritise,
action, track and report on all issues
> Our
software is customisable to meet the needs of
specific sectors and organisations
> Scalable solution in terms of call volumes
>
Fully integrated realtime solution that
classifies, tracks and
reports all issues through to closure
>
Allows claims to
be financially assessed and tracked
through the settlement process
> Real time
executive, management and operational
information available online
> Automatic SMS and email alerts
to nominated
owners of key events
> Extensive data protection and security
> Automated
call scripting ensuring all key information
is
captured
> Electronic
message boards facilitate on-going
contact with anonymous
users
> Comprehensive
reports and report writing
capabilities
> Anonymous user capabilities
Reduces claims and liabilities
The efficient recording and management
of claims and complaints ensures that each one is
evaluated and dealt with correctly
Reduces administrative costs
A single system that allows claims and
complaints to be processed and reported efficiently
Visibility
of risks, incidents
and trends
Information on all risks and
incidents allows governors and managers
to action current issues and identify trends.
Meet
regulatory requirements
The software can be configured to meet the specific reporting
needs of regulators and other organisations