Confidentiality
Risk Avert makes
sure that each call is treated confidentially and
that every effort is made to prevent any leakage of
confidential or sensitive information:
> Trained
operatives
> Physical
security
> Staff vetting
and supervision
> Operatives
access current call data only
> No data
stored manually
> All
electronic
> No operative
access to case systems
Our processes, procedures and division of duties
ensure that only your nominated individuals have
access to your data.
Advanced
Telephony
Systems
Our helplines use the latest telephony systems
making sure that calls are answered quickly, handled
professionally and that all data is stored for
future use if required.
>
Call scripting to
ensure quality
>
Minimal call
waiting times
>
Call
monitoring functionality
>
Call
recording and playback
>
Supervisory
intervention
>
SMS
and email alerting
>
Activity
reporting
Integrated Case Management Systems
Reported issues are immediately recorded in our case management system allowing organisations to prioritise, action, track and report on all issues.
> Online
information available 24/7/365
> Alerting
via SMS and email
> Ability
to progress reported issues via the internet
> Management
and executive reporting
> High
levels of data security and access
Simple and Complex Organisation Structures
Our software and call centres provide tailored
services for national and international
organisations.
High
quality information gathered
Our training, processes and systems mean that we
obtain the best quality information available from
callers
High
quality information reported
All information recorded is available in our
online case management system and management
reports can be automatically generated
Seamless,
efficient processes from opening to closing
reported issues
Clients can take advantage of our integrated
case management systems that allow them to
manage the entire business process from one
source
Excellent
security of information throughout the entire
process
Risk Avert systems and processes ensure that
data can only be accessed by authorised
personnel. This access can be controlled
by the clients own security team if required
Reduced
process costs
The integration of the call and management
activities using a single system should deliver
efficiencies and lower overall process costs.