The Risk Avert portal records, tracks, manages and reports all complaints and claims, providing valuable information on how social services are meeting the needs of the public.
Individuals can use confidential call lines or the internet to report complaints and claims directly. They are also given the option to track progress, provide extra information and remain anonymous.
Being web based is highly advantageous, data can be entered and information reported at any time from any internet enabled location.
The Risk Avert portal provides a single system to collect, case-manage, track, consolidate and report complaints information. Its functionality includes:
> Access
through the internet
> Capture
of multiple complaint and claim types
> Classification
and analysis of complaints
> Multi-language
user interface
>
Robust
user security
>
Executive
reporting
>
User
report writer
>
Automated
risk assessment
>
Workforce
case management
>
Anonymous
recording
Reduces claims and liabilities
The efficient recording and management of
claims and complaints ensures that each one is
evaluated and dealt with correctly.
Reduces administrative costs
A single system that allows claims and
complaints to be processed and reported
efficiently. Duplicated systems and data
entry can be rationalised .
Best practice
management
Best practice can be enforced through the
configuration of the system ensuring all risks
are managed through standard processes.