Greenlake

Risk Avert offers comprehensive appointment and resource optimisation functionality, highlights of which are summarised below:

>  Multiple clinic management - the system can manage multi-disciplinary appointments at one or multiple clinics, centres or hospitals.  Opening and closing times can be set for every clinic and the default time slots for appointments defined.

>  Clinical staff management -  relevant details of every member of the clinical team can be stored in the system and their time scheduled to one or more clinics.

>  Patient details - all patient details can be stored on the system including special needs relating to appointments (i.e. transportation requirements, carer contacts, interpreter needs etc.).

>  Appointments and diaries - appointments are recorded directly into the system.  Online diaries highlight staff availability and the system automates the booking procedure.

>  Patient reminders - confirmations and reminders can be automatically produced by the system and sent to patients via postal addresses, e-mail and SMS messaging.

>  Information - work schedules, diaries and staff utilisation reports can all be produced from the system.  The systems report writer allows non-specialist staff to develop their own reports.

>  Medical record protection - access to all information can be controlled to a highly defined level. Therefore access to sensitive information can be restricted to authorised staff only.

>  Satellite Clinics - the system is encrypted and therefore can be accessed at remote clinics via any computer.  This capability ensures that standard processes are followed and continuity of patient care is maintained. 

 

Optimised resource utilisation 

Optimised performance can be attained since the system provides visibility of resource availability and how that is being deployed to patient and non-patient activities.

Process efficiencies

The automated booking process streamlines less efficient processes and facilitates the adoption of call centre booking services.