Greenlake

Risk Avert offers comprehensive planning, appointment and resource optimisation functionality, highlights of which are summarised below:

>  Multiple department management - the system can manage multi-disciplinary appointments at one or multiple departments and/or organisations.  Opening and closing times can be set for every department and the default time slots for appointments defined.

>  Professional staff management -  relevant details of the social services team members can be stored in the system and members can be scheduled to departments.

>  Care details - details of people under care can be stored on the system including special needs relating to appointments (i.e. transportation requirements, carer contacts, interpreter needs etc.).

>  Appointments and diaries - appointments are recorded directly into the system.  Online diaries highlight staff availability and the system automates the booking procedure.

>  Reminders - confirmations and reminders can be automatically produced by the system and sent to relevant parties via postal addresses, e-mail and SMS messaging.

>  Information - work schedules, diaries and staff utilisation reports can all be produced from the system.  The systems report writer allows non-specialist staff to develop their own reports.

>   Data protection - access to all information can be controlled to a highly defined level. Therefore access to sensitive information can be restricted to authorised staff only.

>  Mobile working - the system is encrypted and therefore can be accessed at remote locations via any computer.  This capability ensures that standard processes are followed and continuity maintained. 

 

Optimised resource utilisation 

Optimised performance can be attained since the system provides visibility of resource availability and how that is being deployed to care and non-care activities.

Process efficiencies

The automated booking process streamlines less efficient processes and facilitates the adoption of call centre booking services.